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Integrated Voice & Private Label Call Center Services. |
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ONETECH.CRSRes
ONETECH.CRSRes is ONETECH's private label call center service. ONETECH reservation sales agents leverage the CRS module to process reservations in a professional and efficient manner. Since the CRS is based on the same database that supports the PMS, the same level of personalized service that one receives at the hotel is provided over the phone, including knowledge of the customer's preferences.
Understanding the value each channel provides, when implemented with ONETECH.WEBRes, our agents are trained to promote the use of the web channel for future reservations.
ONETECH.CRSRes offers you:
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Multi-lingual support
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24x7x365 service
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Trained reservations sales agents
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Integrated with all ONETECH products
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Secured state-of-the-art call center
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Online reporting
To ensure the highest level of service possible, ONETECH invests in training and evaluating its agents. Prior to taking a call, new agents must complete four weeks of general training, which covers:
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An industry overview
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Phone etiquette
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System training
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Reservation sales
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Group and tour reservation sales
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Customer service
In addition, client specific training is provided to ensure that our agents are familiar with your properties, amenities at each property, and their locations. Prior to completing training, our agents must complete one week of side-by-side calls with senior agents. All agents participate in quarterly refresher training that includes changes in laws, policy, and system features or enhancements.
Call Conversion
Rates On the Rise
© 2005 ONETECH Solution